Customer Service Representative
Remote•United States•Full-time
About the Job
Berkshire is the global contamination control leader for cleanroom and controlled environment consumable products. We provide customers with technically advanced materials aimed at application performance. We focus on total solutions that consistently minimize the risk of product and process contamination. With our customer relationships we continuously focus on complete engineered clean solutions. For over 55 years, Berkshire has understood and delivered world class manufacturing, reliable supply chain, highest standards for quality, technically advanced products assuring mutual success each step of the way.
We are seeking a dedicated professional to deliver superior customer service by providing accurate, professional, and timely information to all clients. In this role, you will manage exceptional order procurement and inside sales service for both domestic and international customers from origin to final delivery. The ideal candidate possesses in-depth knowledge of export processes, including Incoterms, tariff codes, customs documentation, and shipping regulations, to ensure the compliant and expeditious processing of all international requests.
Berkshire Corporation is looking for a proactive, detail-oriented strategist who balances independent initiative with a collaborative spirit. The ideal candidate is a professional of high integrity who tackles complex problems with a positive, solution-focused mindset with a sense of urgency.
Qualifications of Candidate:
- The candidate should have a Bachelor’s Degree from a four-year college or university or one to two years’ related experience and/or training; or equivalent combination of education and experience.
- Excellent phone etiquette, grammar, organizational and interpersonal skills.
- Excellent written communication skills.
- Demonstration of accuracy and thoroughness.
- Excellent working knowledge of Microsoft Office.
- Experience with ERP systems.
- Bi-lingual ability a plus.
Job Description:
- Handle incoming contacts via various methods in a timely manner while maintaining professional demeanor.
- Efficiently process orders by accurately quoting lead times, pricing, and order information entry daily.
- Efficiently maintain and improve product line knowledge, promotional services, marketing tools, and service techniques.
- Suggest website product information and data retrieval to customers.
- Create and verify all shipping documentation to identify problems or discrepancies in shipping methods.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Create Return Authorizations and communicate Return policy to customers.
- Communicate with freight forwarder representatives to arrange for international shipments and resolve problems with paperwork, as warranted
- Act as liaison between customers and other departments to provide clean documented instructions as they relate to customer requirements to ensure satisfaction in meeting their needs.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Expectations:
- The Employee is expected to dedicate the time necessary to accomplish the given job requirements.
- On average employment will require 40 hours per week.
- Adherence to Berkshire’s Code of Conduct and Professional Ethics Standards.
Physical requirements:
- Regularly required to use hands to finger, handle, or feel.
- Frequent sitting required and occasional standing and walking.
- Mobility to work in a standard office setting and to use standard office equipment, including a computer.
- Ability to read printed materials and a computer screen.
- Ability to communicate in person and via telephone.
- Close vision requirements.
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Voluntary Life Insurance
- Short- and Long-Term Disability
- Flexible Spending with Company Match
- 401(k) Retirement Savings Plan with Company Match
- Paid Holidays
- Paid Vacation
- Personal/Sick
- EAP Program
- Tuition Reimbursement
These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
About Berkshire Corporation
Berkshire is the global contamination control leader for clean room and controlled environment consumable products. We provide customers with technically advanced materials aimed at application performance. We focus on total solutions that consistently minimize the risk of product and process contamination. With our customer relationships we continuously focus on complete engineered clean solutions. For more than 55 years, Berkshire has understood and delivered world class manufacturing, reliable supply chain, highest standards for quality, technically advanced products assuring mutual success each step of the way.